Privacy Notice
1. Introduction
Unity Heart is committed to protecting the privacy and personal information of everyone who uses our services, including children, young people, adults, older adults, families, carers, schools, professionals, and visitors to our website.
This Privacy Notice explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who we are
Unity Heart provides support, wellbeing services, education and personal development opportunities for individuals and communities.
For the purposes of data protection legislation, Unity Heart is responsible for the personal information we process.
Contact details:
Email: admin@unityheart.co.uk
3. Information we may collect
Depending on the services you access, we may collect:
* Name, age and date of birth
* Contact details
* Emergency contact details
* Family and support information
* Education information
* SEND information
* Health and wellbeing information
* Safeguarding information
* Records of support provided
* Communication records
* Website enquiry information
4. How we use your information
We use personal information to:
* Provide appropriate support and services
* Understand individual needs
* Safeguard children and vulnerable adults
* Communicate with individuals, families, schools and professionals
* Monitor progress and outcomes
* Manage enquiries and requests
* Meet legal and regulatory responsibilities
* Improve our services
5. Safeguarding and information sharing
Where we have a safeguarding concern, we may need to share information with appropriate organisations, including:
* Schools and education providers
* Local authorities
* Safeguarding partners
* Health professionals
* Emergency services
* Other relevant agencies
Information will only be shared where there is a lawful reason to do so and where necessary to protect individuals.
6. How we protect information
Unity Heart takes appropriate steps to keep personal information secure and prevent unauthorised access, loss, misuse or disclosure.
Information is only accessed by authorised people who need it to provide services.
7. How long we keep information
We keep personal information only for as long as necessary and in line with legal requirements and our internal retention procedures.
8. Your rights
Under UK GDPR, you have rights including:
* The right to request access to your information
* The right to request corrections
* The right to request deletion where appropriate
* The right to restrict or object to processing
* The right to raise concerns about how your information is handled
Requests can be sent to:
9. Cookies
Our website uses cookies to improve your browsing experience. Please see our Cookie Policy for more information.
10. Complaints
If you are unhappy with how we have handled your personal information, please contact us.
You also have the right to complain to the Information Commissioner’s Office (ICO).
11. Review
This Privacy Notice will be reviewed regularly to ensure it remains accurate and compliant with current legislation.